When you make an appointment with us for a service, we reserve that time especially for you. Since that time is held for you, we respectfully ask for a minimum of 24 hours notice if you must cancel an appointment. This courtesy enables us to compensate our therapists for their time, and maintains a higher availability of our time for you as well as our other guests.
By confirming the day before your scheduled appointment, please understand that the cancellation policy will be fully enforced in the event of a same day cancellation or no call no show. Unforeseen circumstances must be brought to our attention in order for this fee to be waived.
For late cancellations or no-show appointments, $20 will be charged to the payment method on file, or against any accrued member visits. For pre-purchased massages, a deduction will be made on your account.
Groupon clients will forfeit the promotional value of your voucher. The paid value will remain on your account for use towards a full priced massage.
For cancellations, please
Call (352) 631-1925 or
Please plan to arrive 10-15 minutes early for your first appointment. This will allow you time to complete any necessary paperwork, and relax for a few minutes before your session. We always have a selection of hot teas and filtered water for your enjoyment while you wait. To provide an enjoyable experience for our other guests, we cannot guarantee the full time for late arrivals that may interfere with the amount of time available for the next guest.
You will only be asked to disrobe to your level of comfort. Some clients choose to disrobe completely, and others prefer to remain partially clothed. Once disrobed, you will lie under the blanket and top sheet on the massage table. Your therapist will give you a few minutes to relax. They will then be sure you are ready before re-entering the treatment room. If you are ever too warm or too cool, please be sure to let the therapist know. Your massage therapist will always respect your modesty by only uncovering the part of the body being worked at the time. We do not provide undraped massages.
Gratuities are not required, but they are always sincerely appreciated. The amount of gratuity is at your discretion, but the customary gratuity for a massage therapist is 20% – 30% of the non-discounted service value. ($15 – $20 for a one hour massage)
We do not issue refunds on gift certificates, however, they may be transferred to a different client and a request for an expiration extension will be permitted.
We do not issue refunds on Massage, Acupuncture or Facial prepaids packages. Any prepaid session may be transferred to another client at no extra charge. If you are unable to use your prepaid sessions, we will issue a credit according to the value of the prepaids remaining which can then be used towards any of our other services.
If you are required by a doctor to stop homeopathic treatments we will require a doctors note and at that time, we will issue a refund according to the value of the prepaids remaining.
Purchasing in Bulk
We offer bulk prepaid packages for Massage, Acupuncture and Facials in order to offer guests our low member rates. In the event that a credit or refund must be issued, please be aware that you will receive an amount according to the value of prepaids remaining on your account.
If you have used 1 of 3 credits (2 remaining), you will receive a credit or refund of $75.00